Introduction

West Road Chiropody Centre ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our clinic or use our services.

Information We Collect

We may collect and process the following types of personal information:

• Personal details (name, address, telephone number, email address, date of birth)
• Medical history and current health conditions
• Treatment records and clinical notes
• Payment information
• Appointment details

How We Use Your Information

We use your personal information for the following purposes:

• Providing podiatry and physiotherapy services
• Managing appointments and clinic administration
• Maintaining accurate medical records
• Processing payments
• Communicating with you about your treatment
• Complying with legal and regulatory requirements

Our Legal Basis

Under UK data protection law we rely on:

• Providing the care you ask for, and taking steps at your request before treatment
• For health information, the provision of health care by a registered health professional (UK GDPR Article 9(2)(h))
• Our legitimate interests in running a safe, working website
• Your consent, for analytics cookies; you can withdraw it at any time
• Legal obligations, such as keeping clinical records

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All medical records are stored securely and access is restricted to authorized personnel only.

Data Sharing

We may share your information with other healthcare professionals involved in your care, such as your GP or other specialists, but only with your consent or where required by law. We do not sell or rent your personal information to third parties.

Physiotherapy at our clinic is provided by FT Physio, a separate business. If you see Felicity for physiotherapy, FT Physio is responsible for your physiotherapy records and this policy does not cover them.

Our website uses these service providers, who process information on our behalf:

• Cloudflare, Inc., which hosts the website and handles requests to it, including your IP address
• Google Maps (Google Ireland Ltd), which shows the map of our location
• Google Analytics (Google Ireland Ltd), which measures how visitors use the site, only if you accept analytics cookies
• Sentry (Functional Software, Inc., EU region), which receives error reports from the site, with personal details stripped, so faults can be found and fixed

Some of these providers may process information outside the UK. Where they do, the transfer is covered by UK adequacy regulations or the UK's approved data transfer agreements.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Request restriction of processing
• Withdraw consent for analytics cookies at any time

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

Google Analytics cookies are optional and are only set if you click Accept on our cookie banner. You can change your choice at any time using "Cookie settings" at the bottom of every page.

Data Retention

We retain your medical records in accordance with professional guidelines and legal requirements. Adult patient records are typically retained for 8 years after the last treatment, and children's records until they reach 25 years of age or 8 years after last treatment, whichever is longer.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

West Road Chiropody Centre
690-692 West Road
Denton Burn
Newcastle upon Tyne
NE5 2UR

Tel: 0191 274 6179
Email: contact@westroadchiropody.co.uk

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. If we make an important change to how we use your information, we will tell you at your next appointment or by email.

Last updated: 28 October 2026